Like almost every website that exists I collect certain information about my subscribers (you) and this document tells you in a clear way, why. It will also tell you what information I hold, for how long, what I learn from having you as a subscriber and the choices you have about YOUR information.

Before I get into the detail, I PROMISE:

  • to give you control over your data and preferences, after all it is YOUR information
  • to store everything I (or people I contract on my behalf) hold about you SECURELY and only for as long as I need it
  • never to sell or monetise your data, because that would be WRONG

How do you collect, process and use my personal information?

Newsletter signup 
When you sign up to receive news from me, I ask for your name and email address. This is stored with a company called MailChimp, that send out my emails to you. Both systems are hosted on secure networks.

Types of personal information I may hold about you 
These are the usual types of personal information I collect.

When you visit my website, a small piece of code (or cookie) is used to store certain information in a file on your browser or device. This helps speed up your browsing experience by remembering your preferences and helps me measure which pages customers look at and how often they visit.

Derived data 
This is data that is based on actions you take or preferences that you have indicated. An example of this would be if you open an email I send you, your profile will show you as being an ‘active’ user. Also when you choose how often I contact you with news, I place you into segments and then mail you accordingly, taking care not to send emails more often than you have requested.

Do you use any third party systems to process my personal information?

Marketing messages 
I use a system called MailChimp to send our emails. They are an industry leading provider of this type of service are experts in managing your data preferences and requests to unsubscribe from marketing messages. When you sign up to our news, your data is also stored with MailChimp. MailChimp has a lot of tools to make it easy for me to manage your data under GDPR rules, they are also really hot on managing unsubscribes, which is reassuring for me and hopefully for you too.

Will you be sharing my personal data with others?

No. I won’t share your personal information with other people for sales or marketing. I believe if you trust me with your data then I should keep it safe and secure. The only exception to that would be if I were asked to comply with a legal duty but you’ve been extra good, so you’ll be fine.

What kinds of marketing are you going to send me?

I will generally only send emails to let you know a new episode has been released.

According to the rules of the GDPR I can only contact you if I have your explicit consent or a legitimate business interest to do so. I would prefer the first one to be true, so I will occasionally ask you to confirm you still want to hear from me.

You can also ask me to stop altogether using the unsubscribe link in emails.

How long can you use and keep my personal data for?

I will only use your details for as long as you are subscribed to my mailing list, if you have unsubscribed to my mailing list, your data will be held securely on what is called a ‘stop list’ so that I don’t send you any communications as per your request. You can, if you wish, ask ‘to be forgotten’, which means I take you off this list too.

You can ask to see the data I hold on you which you can do by emailing

have to get back to you within 40 days, but I would have to really try to be that slow, so instead I’ll try to be speedier.

If any of the data I hold about you is incorrect then you can ask me to change it, please get back in touch using the same contact details.

What if I want you to stop using my data?

You can request that I stop using, remove or completely erase any record of you. These are your ‘right to object’, ‘right to erasure’ and ‘right to be forgotten’ respectively. For any of these requests, please get in touch with me at

If at any time you wish to make a complaint or are not happy with how I have used your personal data, please let me know.

You also have the right to make a complaint to the Information Commissioner’s Office. Find out on their website how to report a concern


When you visit the Humans of Hospitality website, I use ‘cookie’ technology to make that experience simple, personalised and meaningful. Cookies are not edible, but small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device. A number of cookies I use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer

I use cookies to:

  • recognise when you have visited before; this means I can track the number of unique visitors to the website and allows me to make sure I have enough capacity for the number of users that I get;
  • collect statistical information about how you browse the website so that I can improve them and learn which parts are most popular; and

Some of the cookies used by Humans of Hospitality websites are set by me, and some are set by third parties who are delivering services on my behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on this website you may not be able to take full advantage of the website if you do so.

Third Party Websites 
I do not control and i’m not responsible for websites that are referred to or linked from my website and that use of your personal information on these websites will be subject to their own privacy rules.